A. The doTERRA Loyalty Rewards Program (LRP) is a program that provides free product credits for monthly purchases ordered on the program. As a participant in the Loyalty Rewards Program, you will immediately begin to earn product credits that can be used as cash to purchase doTERRA products. The longer you participate, the more credits you can earn—up to 30% of your total monthly Loyalty Rewards purchases! (See Loyalty Rewards Program terms and conditions.)

A. As a member of the Loyalty Rewards program, you will receive points which you can redeem for free product (see Point Redemption Orders for further details on points). In addition, if you place an LRP order which reaches 125PV, you will qualify for the Product of the Month Club.The Product of the Month Club is a permanent promotion, with a new free product each month! As a member of the Loyalty Rewards Program, you may also qualify yourself for more commission opportunities.

A. The number of products or overall price on your order does not matter as long as it has a PV of 1 or more, unless you want to qualify for certain promotions or bonuses. Orders with no PV (i.e. a Healing Hands donation) do not qualify and cannot be saved in the template.

A. Yes, there is an order template that will regenerate the same order for you every month. You can edit this template as you see fit. If you add one-time items to one of your orders, the items will not save to the template. This means that you must be ready to process your order when you add your one-time items.

A. When clicking “Review and Process Today,” your order will be placed immediately. When clicking “Save & Process on (date),” your order will be saved and set to process on the scheduled date you selected. When adding any onetime items or redeeming your points, you will have to use the “Review and Process Today” button.

A. Yes, your processing date can be changed according to your preferences. Your order must be scheduled for before the 28th of each month to count for LRP and before the 15th to qualify you for the Product of the Month. How do I cancel my Loyalty Order? The account holder must contact member services to cancel Loyalty Order participation. Member services can be contacted about cancelation through phone, chat, or email. Please note that emailing about this issue often takes much longer to resolve than calling or chatting. Should you choose to use the email method, your cancelation email must come from the email address listed on the account. Canceling will cause you to lose all points or percentages earned up to that point. 

A. The points you earn on your Loyalty Order are based off the PV of your order, as well as the earning percentage level you are at. For example, if you are at the 10% level and your order contains 100 PV, you will earn 10 points.

A. These points are added to your account around the 15th of the month after the corresponding order was placed. For example, any points earned with an October Loyalty Order will not be added to your account until mid-November.

A. Everyone starts at 10% (unless participating in Fast Track). Percentages go up based off how many months you’ve ordered 50 PV or how many months you’ve stayed on your Loyalty Order without canceling. Every three months that you place an order of 50 PV or more, your percentage goes up 5%. You max out at 30% (after thirteen months of consistent orders above 50 PV). Orders of less than 50 PV do not contribute to increasing your percentage, but they do help you maintain the points and percentage you’ve previously earned.

A. Your Loyalty Order must be placed on or before the 15th of each month and have a PV of 125 or more in order to receive the free Product of the Month.

A. No. LRP participation is required to qualify for bonuses, including the Power of 3 and Fast Start bonuses. In order to qualify to earn the Power of 3 Bonus and Fast Start, you must have in place at least a 100PV order each month.

A. When commissions and reports are run for that particular month, around the 15th of the month after your order. For example, any points earned with an October order will not be added to your account until mid-November.

A. If you want to participate in monthly promotions announced on the first of each month, have your LRP run on the third or fourth day of the month. That should give you enough time to check all the promotions.